Chapter 10
Frequently asked questions
Clear answers about our marketing agency services, what we do not offer and how we work with Singapore B2B brands.
Does Reach Narrative guarantee viral reach or sell followers?
No. We are a B2B marketing agency planning narrative-led awareness campaigns. We do not guarantee viral reach, follower counts, sales figures or bot-driven engagement. Our professional marketing services focus on brand narrative, campaign messaging and honest reach strategy — not vanity metrics or purchased audience growth.
What services does Reach Narrative NOT provide?
We do not sell followers, bot engagement, purchased likes or spam automation. We do not guarantee ROI, guaranteed growth or specific sales figures. We are not a life coaching service, wellness brand, crypto trading signal provider or get-rich-quick programme. We do not display unofficial Meta or Google partner badges. Our scope is professional B2B marketing agency work: brand narrative, content marketing, media planning coordination, audience targeting and campaign planning.
How long do engagements typically run?
Campaign sprints run four to six weeks with defined deliverables and milestone reviews. Marketing retainer engagements typically span three to twelve months with monthly client engagement sessions. Project scope and timeline are documented in your narrative brief and agreed before work begins.
What is the difference between a retainer and a project?
A marketing retainer provides ongoing agency partner support — continuous narrative orchestration, editorial reach, channel planning and marketing outcomes reviews. Projects such as campaign sprints or brand audits have fixed scope, timeline and SGD pricing. Retainers start from approximately S$8,500 per month; project sprints from approximately S$4,800. All figures are indicative and confirmed in your client brief.
How do you handle personal data under PDPA?
Reach Narrative Pte. Ltd. complies with the Personal Data Protection Act 2012 (PDPA). We collect only data necessary for client engagement, process it with appropriate safeguards and retain it only as long as required. Contact form submissions require explicit consent via an unchecked checkbox. See our Privacy Policy for full details or email [email protected].
Do you comply with advertising platform policies?
Yes. Our campaign planning and paid media coordination follows platform advertising policies for Meta, Google, LinkedIn and other channels we manage. We do not use prohibited tactics, misleading claims or bot-driven engagement. Creative direction and campaign messaging are reviewed for policy compliance before launch.
How do you handle case studies and metrics on this site?
Any performance references, statistics or case examples on this website are illustrative and anonymised. We do not publish real client data without written consent. Marketing outcomes depend on market conditions, budget, creative execution and audience response — we report honestly in client sessions without guaranteeing specific results.
Can I visit your North Bridge studio?
Yes, by appointment. Our Clarke Quay agency studio at 109 North Bridge Road, #08-15 Funan is open Mon–Fri 09:00–18:00 SGT. Contact us to schedule a narrative brief session or campaign planning workshop.
What industries do you work with?
We serve B2B brands across professional services, technology, financial services, healthcare, education and consumer goods sectors in Singapore. Our narrative-led approach adapts to each industry's audience targeting requirements, regulatory constraints and channel planning priorities while maintaining honest scope and transparent deliverables throughout every engagement.
Do you work with in-house marketing teams or replace them?
We work alongside in-house marketing teams as an agency partner — supplementing capacity and expertise without replacing your internal decision-making. Our deliverables integrate with your existing brand strategy, content marketing workflows and performance marketing processes. We provide professional marketing services scoped to complement, not compete with, your internal resources.
Presentation handoff · client deliverables